Related: Terms of Service · Subscription & Billing · Privacy Policy
If you buy as a consumer, you can cancel your purchase within 14 days of the day you buy it, without giving a reason. This is your legal right in the UK and the EU. Sections 2 and 3 explain how much you get back if you have already started.
Most learners want to start immediately. If you do, we ask you at checkout to:
This box is never pre-ticked, and you can buy without ticking it. If you do not tick it, your access starts when the 14 days have ended. We confirm your choice in your order confirmation email.
| Product | If you cancel within 14 days of purchase | If you cancel later |
|---|---|---|
| Live programmes with a fixed start and end date (English Fast-track and other cohort programmes) | Before the start date: full refund. After the start date: no refund, except under the legal exception below | No refund. Before the start date you can move once to a later programme |
| Content services (Easy English and other self-study plans, including teacher feedback) | Pro rata refund for the unused part, if you asked to start straight away (section 2). Full refund if you have not started | Monthly plans: cancel any time and keep access to the end of the paid month. Prepaid plans: no refund for the remaining period |
| English Live (ongoing live classes, no fixed end date) | Pro rata refund for the unused part | As for content services |
| Private lessons (1:1 packs) | Pro rata refund for lessons not yet held | Unused lessons are refunded on request within 12 months of purchase. No refund after 12 months |
| Add-on bundles | Pro rata refund for the items not used | No refund once any part of the bundle is used |
Legal exception for programmes bought shortly before they start. If you buy a fixed-date programme less than 14 days before it starts and cancel within 14 days of buying it, you still have the right to cancel. We refund the price pro rata for the classes not yet delivered on the day you cancel.
How we calculate a pro rata refund. For plans with a set period, we refund the share of the period that has not yet passed. For classes, lessons and bundles, we refund the share of the classes, lessons or items not yet used.
If we cancel a programme, change its start date or schedule significantly, or cannot provide the teaching you paid for, you can choose:
You do not need to give a reason. You can also use any other clear statement, such as a letter to our registered address.
We refund to the payment method you used, within 14 days of receiving your cancellation. We do not charge a fee for the refund.
This policy does not affect your legal rights. If a programme or service is not provided with reasonable care and skill, or content is faulty, you may be entitled to a repeat performance or a refund under consumer law, whenever you bought it. Business customers are covered by their contract.
Questions: hello@lingu.com.